May 20, 2026
Pooler Planning and Zoning Scam

Share this article

E-Safe News · Fraud Awareness
Pooler Planning and Zoning Scam
Fraudsters are impersonating Pooler Planning and Zoning with fake invoices and wire transfer demands. Learn the email red flags, city payment warning, and how to verify directly with Pooler City Hall.
FAQ’s
Frequently Asked Questions
This section addresses commonly asked questions about this topic
What should I do if the email looks real and includes accurate project information?
Treat the message as unverified until you confirm it directly with the City of Pooler through a trusted phone number or official city contact page. Scammers may use real names, addresses, application details, meeting references, or planning packet information to make the email appear legitimate. Accuracy alone does not prove the message came from the city. Before opening attachments, clicking payment links, replying, or forwarding the email internally, call the city directly and ask whether the invoice, fee request, deadline, and payment instructions are valid.
Should I forward the suspicious email to someone else in my company or family?
Do not forward suspicious attachments or links unless you are sending the message to a person responsible for security, accounting, legal review, or law enforcement reporting. Forwarding the email casually can spread the risk because another person may click the link or open the attachment. The safer approach is to take screenshots, preserve the original email, and tell others not to interact with it until it is verified. If a business has multiple people handling applications or payments, one person should be assigned to verify the request directly with City Hall.
What records should I save if I think I received one of these scam emails?
Save the original email, the sender address, the subject line, the full date and time received, any invoice attachment, any payment instructions, and any phone numbers or links included in the message. Do not delete the email immediately because the full message may contain technical details that can help investigators or financial institutions. If money was requested or sent, also save bank records, wire receipts, confirmation numbers, and any follow up communications from the sender. Keep the records organized in one folder so they can be provided quickly if needed.
How can contractors, developers, and property owners reduce the chance of falling for this type of scam?
Use a strict payment verification process for all government related fees. Before any payment is made, confirm the invoice through a known city phone number, compare the sender’s email domain, and verify the accepted payment method. Businesses should also require a second internal review before paying any new invoice or changing any payment method. Staff should be trained that official looking documents, accurate project details, and urgent language are not enough to approve payment. A simple rule works best: no verified city confirmation, no payment.
What should I do if I already replied to the email but did not send money?
Stop communicating with the sender immediately and do not open any attachments or click any links. Change passwords if you provided login information or clicked a suspicious link that asked for credentials. Notify anyone else who may be involved in the project or payment process so they know not to trust related messages. If you provided personal, business, banking, or project information, contact the City of Pooler directly and consider filing a report with the appropriate fraud reporting channels. Even if no money was lost, reporting the attempt can help identify patterns and protect other residents.
